Feedback
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Our policy lasts 15 days. If 15 days have passed since your purchase, we unfortunately cannot offer you a refund or an exchange.
To be able to benefit from a return, your article must be unused and in the same state where you received it. It must also be in the original packaging.
To make a return, you must present us a receipt or proof of purchase.
There are certain situations where only a partial refund is granted: (if applicable)
* Any article which is not in its original state, which is damaged or which presents certain missing parts for reasons which are not due to an error on our part.
* Any article which has returned more than 15 days after delivery.
Refunds (if applicable)
Once we have received and inspected the article returned, we will send you an email to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will be automatically applied to your credit card or to your original payment method, within a maximum of 48 hours.
Late or missing reimbursements (if applicable)
If you have not yet received your refund, please consult your bank account again.
Then, contact the entity issuing your credit card, because there could be a deadline before your refund is officially displayed.
Then contact your bank. There is often a necessary processing period before a refund is displayed.
If after doing all these steps, you have still not received your refund, please contact us at contact@orac-games.com.
Solid items (if applicable)
Only items at current prices can be reimbursed. Unfortunately, the items are not refundable.
Exchanges (if applicable)
We only replace an article if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to contact@orac-games.com and send us your article to: 67 rue Joseph Guillonneau, Lisieux, 14100, France.
Gifts
If the item returned was identified as a gift when purchasing and if you were sent to you directly, you will receive a gift of a value equal to that of your return. Once we have received the returned article, a gift voucher will be sent to you by mail.
If the item was not identified as a gift during the purchase, or if the gift of the gift preferred to receive the article first to offer it later, we will send a refund to the gift of the gift of the gift And he will know that you have returned the article.
Dispatch
To return a product, you must send it by post to: 67 rue Joseph Guillonneau, Lisieux, 14100, France.
You will be able to pay your own shipping costs to return your item. Shipping costs are not refundable, only the amount of the item will be due to you.
Depending on where you live, the time required to receive your exchange product may vary.
If you are sending an item worth more than € 50, you should consider using a delivery service that allows you to follow the shipment or subscribe to delivery insurance. We do not guarantee that we will receive the article you turn to us.
