Refund policy
Return window
Our return policy runs for 15 days. Once that period has passed from the date of purchase, we are unfortunately unable to offer you a refund or an exchange.
To be accepted, the item must be unused, in the condition in which you received it, and in its original packaging. A receipt or proof of purchase will be required.
Partial refunds
In certain situations, only a partial refund can be granted:
- any item no longer in its original condition, damaged, or missing parts for reasons not attributable to us;
- any item returned more than 15 days after delivery.
How refunds are processed
As soon as we receive and inspect the returned item, we email you to confirm we have it, along with our decision to accept or decline your request.
If your request is accepted, the refund is processed and credited automatically to your bank card or original payment method within a few days.
Late or missing refunds
If you have not yet received your refund, check your bank account first. Then contact your card issuer — there may be a delay before the refund appears officially. Finally, contact your bank, as a processing period is often required.
If you still have not received anything after these steps, write to us at contact@orac-games.com.
Sale items
Only items sold at full price can be refunded. Sale items are not refundable.
Exchanges
We replace an item only if it is faulty or damaged. If you would like to exchange it for the same item, write to us at contact@orac-games.com and send it to: Orac Games, 19 rue du Clos des Roses, 14920 Mathieu, France.
Gifts
If the returned item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift voucher equal to the value of your return, sent by post once we receive the item.
If the item was not marked as a gift at the time of purchase, or if the giver chose to receive it first in order to give it to you later, the refund goes to the giver, who will be informed of your return.
Return shipping
To return a product, send it to: Orac Games, 19 rue du Clos des Roses, 14920 Mathieu, France.
Return shipping costs are yours to pay and are not refundable. If a refund is granted, those costs will be deducted from it.
How long it takes to receive an exchanged item depends on where you live.
For any shipment worth more than €50, we recommend a tracked or insured delivery service: we cannot guarantee that items returned to us will arrive.
Contact us
For any question about a return: contact@orac-games.com