Shipping policy

Preparing your order

Orders are prepared and handed to the carrier within 48 hours of payment. You will receive an email with your tracking number as soon as your parcel is dispatched.

The delivery times below are the carrier's, counted from the moment the parcel is handed over. They are given in working days and do not include the preparation time.

Shipping charges

Shipping charges depend on the total weight of your order and on your destination. The exact amount is calculated and displayed before payment, as soon as you enter your delivery address: you know the final price before confirming anything.

Several delivery options are offered at that stage. You choose the one that suits you.

Free delivery

Delivery is free to a pickup point above a certain order value, shown in your basket and repeated at checkout. This threshold differs according to the delivery country.

Home delivery remains chargeable whatever the order value.

Where we deliver

We ship to France, Germany, Belgium, Spain, Luxembourg, the Netherlands and Portugal.

Delivery options and times

France

  • La Poste – to your home or workplace, 1 to 2 working days
  • Colissimo Domicile – 2 to 3 working days
  • Relais Pickup – to a pickup point, 3 to 6 working days
  • Chronopost – express delivery within 24 hours to your home

Belgium and Luxembourg

  • Relais Pickup – to a pickup point, 3 to 6 working days
  • Delivengo – to your home, 2 to 5 working days
  • Colissimo Domicile – 3 to 5 working days

Germany

  • Delivengo – to your home, 2 to 5 working days
  • Colissimo Domicile – 3 to 5 working days
  • Relais Pickup – to a pickup point

Netherlands, Spain and Portugal

  • Relais Pickup – to a pickup point, 5 to 8 working days
  • Delivengo – to your home, 2 to 5 working days
  • Colissimo Domicile – 3 to 5 working days

For deliveries to a pickup point, the collection point is chosen after payment.

Tracking your parcel

A tracking number is sent to you by email as soon as your parcel is dispatched. It may take a few hours before the carrier activates it.

Parcel not received, delayed or damaged

If your parcel has not arrived within the stated time, first check the tracking, then write to us at contact@orac-games.com quoting your order number. We will open an enquiry with the carrier.

If the parcel reaches you damaged, report it on receipt and keep the packaging: it is required for the compensation claim. Contact us within 3 days at contact@orac-games.com with photographs.

If the carrier declares the parcel lost, we will replace or refund your order.

Incorrect address

Please check your delivery address before confirming your order. A parcel returned because of an incomplete or incorrect address may incur further shipping charges for a second dispatch.

Returns

The conditions for returns and refunds are set out in our refund policy.

Contact us

For any question about your delivery: contact@orac-games.com

Orac Games – 19 rue du clos des roses, 14920 Mathieu, France